job vacancy microsoft

Support Engineer (Browser/Web Apps) – Microsoft

Company Profile

Microsoft is hiring for Support Engineer for browser and web apps. Microsoft Corporation is a technology company. The Company develops and supports a range of software products, services, devices, and solutions. The Company’s segments include Productivity and Business Processes, Intelligent Cloud, and More Personal Computing.

Job Description

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

 

Job Requirement

Required Qualifications:

  • 2+ years in a customer facing service role in any capacity.
  • English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEIC)

 

Preferred Qualifications:

  • 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education
  • Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese, Chinese, Korean, Japanese.

 

Technical Acumen:

We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence. Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below:

Technical Expertise (Required in one or more of each area)

  • Familiar with Web Application Development concept and deep understanding of HTTP request lifecycle.
  • Experiences on popular Web application platforms and development Languages: eg, C#+ASP.NET/ASP.NET Core+IIS, Apache+JAVA, Node.js, Python, etc.
  • Hands on development and troubleshooting experiences on the modern browsers: eg, Internet Explorer, Edge Chromium, Google Chrome, Firefox, etc, be aware of their differences and unique features.
  • Knowledge on the frontend webapp programming and debugging : HTML, JavaScript, and CSS.
  • Knowledge on the concepts such as call stacks, threading, CPU allocation, synchronization, memory management, performance-related concepts and debugging.
  • Good understanding of the standard networking protocols: HTTP, FTP, TCP/IP, DNS, DHCP, SSL.
  • Strong knowledge of OOP concepts and experience with C#, JAVA, HTML5, .NET Framework and .NET Core development platform.
  • Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
  • Knowledge and experiences of Cloud Technologies (Azure/AWS) would be a plus.

Experience with:

  • Two or more years in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies.
  • Leveraging the various troubleshooting&debugging tools (E.g. Process Monitor, Process Explorer, Fiddler, Network Monitor, WireShark, windbg, etc.) to diagnose and address the complex issues.
  • Excellent communication to have comfortable conversations with the customers : create clarity, make yourself understood, avoid the confusions and be confident under the pressure.

 

Apply this job

Click here to apply