Overview

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Responsibilities

• Supervise daily airport ground operations including check-in, boarding, baggage handling, and on-site performance
• Handle operational irregularities, customer complaints, and ensure compliance with company standards
  • Conduct training and audits in accordance with company policies
  • Monitor staffing, operational resources, and station operation costs
  • Support station administration and collaborate with teams to achieve company goals
  • Perform additional operational duties as assigned

Qualifications

• Bachelor’s degree with a minimum 2 years of aviation or ground handling experience preferred
• Strong multitasking, communication, and problem-solving skills with the ability to work under pressure
• Detail-oriented, adaptable, and able to work independently or within a team
• Willing to work rotating shifts, weekends, holidays, overtime, and travel when required
• Familiarity with airport operational systems such as Amadeus Altéa Suite and WorldTracer is a plus
• Proficient in Microsoft Office applications
• Good command of English and local language; basic Chinese is an advantage
• Aviation certifications, Dangerous Goods/SMS knowledge, and TOEIC 550+ are beneficial

Apply now!

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